HOW MUCH IS SHIPPING?
Most items ship anywhere in the United States for a flat rate of $4.99. Bulkier items (such as hoodies) may be subject to a higher shipping rate. You can calculate the exact shipping cost in the “view cart” section.
WHEN WILL MY ORDER SHIP?
Because many of our items are made to order, we don’t always have every single item in stock. If we don’t have your item in stock, it usually takes 4-7 business days for us to make it for you. If there are any delays, we will contact you as soon as they become known to us. If you have any special requests regarding the customization of your order, let us know! We are happy to print custom orders for you.
HOW ARE MY ITEMS SHIPPED?
Depending on the quantity of items you purchase, we may ship your order via USPS or FedEx. If you have any special preferences regarding the shipping method, just let us know in the comments box during the checkout process. We use 100% recycled poly-mailers and reclaimed cardboard boxes for every order.
CAN I RETURN MY ITEM FOR AN EXCHANGE OR REFUND?
You may return your order within 30 days of the purchase date. Simply email email@example.com with your return request. We will send you a return label at no charge. Once we receive the return, your store credit or refund will process within 3-5 business days.
WHAT IF I WANT TO CANCEL MY ORDER?
As long as your order has not already shipped, you can cancel your order at any time by emailing firstname.lastname@example.org. You should receive your refund within 3-5 business days. If you order has already shipped but you still wish to cancel, just wait until it arrives and then return your order.
I DON’T LIVE IN THE US, BUT I WANT SOME DREAM MAKER THREADS GEAR… WHAT SHOULD I DO?
Although we typically don’t ship outside the US of A, we may be able to make an exception for you. Just email email@example.com and we might be able to work something out.